Software Support Analyst

Job Title: Software Support Analyst
Company: Titan Electronics
Location: Chicago
Reports To: Vice President

About Us:

Marksman Titan Security Group is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed, and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Position Overview:

The Software Support Analyst will perform a broad range of technology-related duties with minimal supervision. This includes project-based initiatives, time-sensitive tasks, and daily support responsibilities that require strong prioritization, problem-solving, and customer service skills.

Key Responsibilities:

• Assemble computers from parts; install operating systems and related software
• Provide advanced troubleshooting for hardware, software, and networking issues
• Manage user onboarding/offboarding processes
• Deliver day-to-day operational service and support via helpdesk management
• Assist with infrastructure development, server builds, and OS upgrades
• Learn and support Access Control, CCTV, NVR, Alarms, Intercom, and related systems
• Partner with customer personnel to demonstrate systems, provide training, and build relationships
• Travel occasionally to customer sites

Minimum Requirements:

• IT experience
• Windows Server: Active Directory, Group Policy, and related services
• Experience with Azure AD and Single Sign-On (SSO)

 Preferred Skills & Abilities:

• Strong deskside and remote support expertise across multiple computer service areas
• Knowledge of networking, IP schemes, switches, and firewalls
• Experience with Meraki
• Familiarity with Cisco/Webex phone systems
• Experience with IP cameras/DVR software (preferred but not required)
• Excellent prioritization and problem-solving skills, especially under pressure
• Strong communication and customer-facing skills
• Demonstrated ability to work independently and make sound decisions
• Enthusiasm, initiative, and ability to contribute to strategic discussions

Preferred Skills & Abilities:

• Ability to obtain a valid PERC license
• Valid driver’s license with clean driving record
• Ability to pass a pre-employment drug screen and background check

Why Join Marksman Titan:

• Join a nationally recognized Top Workplace with award-winning culture and leadership.
• Salary range: $50,000 – $55,000, based on experience.
• Full benefits package including health, dental, vision, 401(k), and more.
• Discretionary year-end bonus
• Ongoing training, skills development, and career growth opportunities
• Equal Opportunity Employer (EOE/M/F/D/V) #HP

Apply now or email work@titan-security.com