Building Concierge

Titan Security is hiring a Building Concierge and Lobby Ambassador Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment. 

Started in 1994, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing!  Join a leading company in one of the fastest growing industries. We’re small enough that you won’t feel like a “number” like at our multi-billion dollar global competitors, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park. Visit us at https://titan-security.com/careers/ to learn more!

• Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
• Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property
• Enthusiastically promotes amenities of the building.
• Maintains accurate knowledge of groups and events that are onsite and happening within the building
• Promotes team work and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and support team to reach common goals.
• Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
• Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles
• Exceeds standards for personal appearance and grooming at all times.
• Facilitates lobby safety, cleanliness, and security.
• Perform key front desk agent and administrative functions as directed.
• Performs all other job-related duties as assigned.

Required Qualifications of Security Officers:
• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which include standing and foot patrols(up to 5 mi per shift), walking up and down stairs, perimiter patrols in increment weather; responsibilites can include lifting 50+ lbs

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Preferred Qualifications of Security Officers:
• experience as a concierge, front desk, security front desk 
• Bi-lingual considered a plus.
• Proficiency with Microsoft Office software

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Pay and Benefits for Security Officers:
• $19-$20/ hour

• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

Ready to become the friendly face of our prestigious building and make a positive impact on every guest's experience? Join our team as a Building Concierge today! Apply now to be part of our dynamic team and embark on a rewarding career journey with Titan Security. We can't wait to welcome you aboard!