Security Operations & Fleet Coordinator - Southfield, MI

OPERATIONS & FLEET COORDINATOR - SOUTHFIELD, MI

Do you want to take the next step in your security or operations career? Come to Titan Security Group, one of the fastest-growing privately-held security services providers in Michigan.

Titan Security is currently recruiting for an Operations & Fleet Coordinator to support sites in the Southfield, MI region. The security industry is a 24/7 operation. As such, salaried employees are often expected to work outside of normal office hours to ensure that business needs are met.

The Operations and Fleet Coordinator is responsible for assisting with the daily operations and ensuring that the fleet is managed efficiently. This role requires a balance of logistical, administrative, and people management skills, along with a strong understanding of fleet maintenance, operations, and compliance.

Salaried junior level operations team member, supporting the operations managers and senior operations managers in Michigan. Valid drivers license required and able to meet company driving requirements. This team member would have a set schedule during the weekdays and office hours, but may be on call for specific needs or emergencies.

WinTeam

• Audit schedules to ensure they are updated frequently; looking for open posts, terminated employees still in the schedules, and auditing for accuracy. 
• Audit who is and isn't punching in and out, and providing those employees with training to do so correctly. 
• Assist with end of week payroll as needed as well as auditing payroll for accuracy in regards to worked shifts and correct amount of hours worked. 
• Regularly connect with site supervisors to update WT schedules.

 TeamTime

• Assist new hires with TeamTime app download and training.
• Assist incumbent staff with adopting and using TeamTime.

 Vehicles & Fleet

• Assist with vehicle maintenance, oil changes, headlights, fueling, etc....
• Assist with vehicle deliveries and taking vehicle to/from the shop. 
• Takes on the role as a driver safety trainer to ensure all Officers are up to date and the training as well as having up to date DL records. 

 Site Specific

• Cover open posts as needed.
• Assist with auditing sites with repeat issues from road supervisors.
• Take over the site supervisor role for sites that need temporary assistance while site supervisors are on vacation or due to turn over. 
• Assist with uniform deliveries. 

Guard Tour System Software

• Monitor guard tour system reports.
• Assist with guard tour system installation and setups for new job startups.
• Ability to navigate, configure, and manage Guard Tour System software platforms (e.g., cloud-based or desktop applications).
• Familiarity with configuring system settings, adding or modifying checkpoints, and customizing patrol routes according to operational needs.
• Mobile Device Management: Proficiency with mobile devices (smartphones, tablets) that guards may use to scan checkpoints or report incidents, including troubleshooting common issues.

 Operations

• Help with new account start ups.
• Assist with high profile sites, extra coverage and other needs.

Additional duties above and beyond those listed may be assigned to support the needs of the business.

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred. Must be at least 21 years of age.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus, and Guardtour Systems.

Technilogical Skills: Guard Tour System Software Proficiency, Technical Troubleshooting and Support, Hardware Knowledge.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. 

Physical Demands: Standard office environment. 

Salary & Benefits: Competitive salary based on experience, starting at $52,000 / year. plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

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