Museum of Science and Industry

Titan Security is currently recruiting for a Full-Time Dispatchers to work out of the Chicago area office.

Started in 1977, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries.

Dispatcher's responsibilities include, but are not limited to:

• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post.
• Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Ability to stand/sit/walk for extended periods of time.
• Assist tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
  Other duties as assigned.

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.

Must be at least 18 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

Physical Demands:  The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. 

Salary & Benefits: Compensation is between $17.60 and $18.00 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V