• Residential Staff Site Supervisor - Lead Concierge - Afternoons

    Job Location US-IL-Chicago
    Eligibility to Work in the U.S. Required
    Required Education
    High School Diploma/GED
    Regular Full-Time
  • Overview

    Titan Security Group is currently recruiting for a Residential Staff Site Supervisor position at a residential property located in South Loop area of Chicago.


    Titan Security Group is one of the largest privately-held security services providers in the Chicagoland area and we are growing!  Join a leading company in one of the fastest growing industries today!  Residential Staff Site Supervisor responsibilities include, but are not limited to:


    • Supervise the day to day operations of a door staff or customer service desk, including working an assigned post, if applicable. 
    • Manage a team of door staff professionals, including participation in hiring/selection, training, coaching, development and support.
    • Ensure the location is provided with high quality door staff, security, and customer service to protect people and property.
    • Build, improve, and maintain effective relationships with both the client and the staff.
    • Coordinate necessary support services with the Titan office to effectively manage the site and meet or exceed client expectations for excellent customer service.  Take a proactive role in communicating with client and meeting their needs: meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete client satisfaction.
    • Ensure all required reporting and contract compliance requirements are met.
    • Handle all escalated security issues or emergency situations appropriately.
    • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.).
    • Provide the basis of a great work environment by treating all staff members with respect.
    • Effectively and accurately post all pertinent notices and communications to staff.
    • Coordinate and/or conduct site-specific on-the-job training, client–specific training and annual refresher training for staff as requested.
    • Reconcile and review logs, shift responsibilities, patrol round information, and incident reports prior to submitting to the client and Titan management.
    • Assist Titan management in the development and maintainence of operational procedures and post orders that are always available for emergency reference by staff.
    • Lead by example by completing all assigned door staff duties relevant to the location.
    • Other duties as assigned.


    Education and/or Experience:  High School diploma or general education degree (GED) and 5 years prior satisfactory employment as a door staff professional or in a customer service position.  

    Must be at least 25 years of age.

    Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements. 

    Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

    Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

    Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

    Physical Demands:  The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather. 

    Salary & Benefits: Compensation is between $17.50 and $18.50 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.



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