Titan Security Group is recruiting for a Full-Time Security Operations Center Manager, to work out of the downtown Chicago office. Started in 1977, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company that “Serves our Clients and Builds Careers”.
The SOC Manager is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.
SOC Manager's responsibilities include, but are not limited to:
Push/Report all appropriate operational matters in real-time directly to the Director of Operations and members of senior management.
Provide excellent Customer Service to all parties encountered while on duty.
Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
Responsible for reviewing schedules..
Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
Participate/Lead in regular training and scenario based security drills
Maintain and execute emergency SOC protocols, Maintain and execute general service SOC protocols.
Lead SOC related projects and tasks as requested by the Director of Operations
Compile daily SOC shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
Schedule will be as follows Saturday 8:00 AM - 4:00 PM, Sunday 11:00 AM -7:00 PM, Monday 6:00 AM - 2:00 PM, Thursday 2:00 PM -10:00 PM, Friday 2:00 PM -10:00 PM Schedule may vary due to business needs
Education and/or Experience: High School diploma or general education degree (GED) and 3-5 Years Management experience. Call Center Supervisor Experience preferred.
Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.
Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.
Salary & Benefits: Compensation is between $35,000 and $45,000 based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.