Titan Security Group is recruiting for a Full-Time Security Operations Center, (SOC), Operator to work out of the downtown Chicago office. Started in 1977, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company that “Serves our Clients and Builds Careers”.
The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.
SOC Operator's responsibilities include, but are not limited to:
Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.
Having any, or a combination of the above listed attributes may increase your chances of selection
Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.
Must be at least 20 years of age.
Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.
Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.
Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).
Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.
Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.
Salary & Benefits: Compensation is based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.