• Event Security Supervisor - Chicago Loop

    Job Location US-Chicago
    Eligibility to Work in the U.S. Required
    Required Education
    High School Diploma/GED
  • Overview

    Titan Security is currently recruiting for Full Time Unarmed Event Security Supervisor to work at a civic center and tourist attraction located along the lakefront of Chicago's Loop. 


    Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing!  Join a leading company in one of the fastest growing industries.  Unarmed Security Shift Supervisor duties and responsibilities include, but are not limited to:


    • Take ownership of all Titan activities at the location and provide guidance to security staff
    • Required to attend periodic staff meetings and on-going supervisory training
    • Work with Titan’s account manager to supervise day-to-day operations of all Titan officers
    • Manage a team of security officers, including participating in hiring /selection, scheduling, payroll, training, coaching, development and support
    • Build, improve, and maintain effective relationships with both client and employees
    • Provide the basis of a great work environment by treating staff with respect
    • Understand duties and responsibilities of all positions -- act as a relief officer for all positions
    • Execute policies and procedures received from Titan’s account manager or client contacts
    • Oversee and direct activities of all security officers assigned to the location
    • Oversee on the job training completed by new hires and Titan’s training officer
    • Complete Training Accountability reports timely
    • Attend and participate in quarterly training sessions for all permanent officers
    • Respond to any security-related or emergent incidents and take proper action in accordance with procedures; complete clear and accurate incident-related documentation
    • Write reports completed for incidents or irregularities such as equipment or property damage, theft, trespassing, etc.;  Assist and review reports written by security officers
    • Respond to calls for assistance without unnecessary delay; provide proper feedback or guidance
    • Ensure Titan’s handbook and policies and procedures are being followed at all times by all security officers assigned to the location
    • Actively complete uniform inspections of officers to ensure adherence to location and Titan uniform policies and expectations
    • Document infractions of company policy by any security officers, specifically uniforms, personal cell phone use, and attendance
    • Take appropriate disciplinary action with security officers, as required -- coordinate all employee actions with Titan’s account manager
    • Assure that employee grievances are heard and resolved (with assistance from the Titan Management, as required)
    • Complete audits of the tour system daily to ensure patrols are done timely and accurately
    • Complete weekly audits of security equipment and assess maintenance or replacement needs
    • Maintain standards for security equipment, access-control and monitoring system
    • Maintain working inventory of portable radios
    • Complete location Opening/Closing procedures including signage placement in a timely manner
    • Complete roll-call briefings as instructed
    • Complete daily activity reports for each shift
    • Ensure all required reporting and contract compliance requirements are met
    • Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to client or account manager and coordinate preliminary investigations
    • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
    • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
    • Assist Titan’s account manager whenever possible
    • Other duties as assigned


    Education and/or Experience:  High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience.  Must be at least 21 years of age.

    Certificates, Licenses, Registrations:Valid PERC, driver’s license as applicable.

    Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

    Other Qualifications: 

    Ability to pass pre-employment drug screen and criminal background check
    Must maintain a working telephone number though which we can contact you
    Able to multi-task job-related duties as assigned
    Expected to have the flexibility to use any benefit days or paid-time-off during off-peak times
    Able to fill all shift supervisor schedules and complete cross-training, as directed
    Able to accept a fluctuating schedule per week and accept shift supervisor assignments at varying shift times, as needed
    Able to respond, hold-over, or fill any supervisor schedule as needed --
    Able to be on-call, if necessary and respond to Titan voice messages within 30 minutes
    Able to stand outdoors for long periods of time in all weather environments.

    Physical Demands: The physical demands are based on the location and contractual requirements and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand, sit, and walk for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned location; be able to perform assigned duties regardless of inclement weather. 

    Salary & Benefits: Compensation is $16.00 to $18.00 per hour based on experience, plus paid time off, group medical and dental benefits, 2x paid holidays, and retirement benefits.  Skills-enhancing training and opportunities for career growth and promotion.




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