Operations Manager - Downers Grove

Job Location Chicago
ID
2018-2231
Eligibility to Work in the U.S. Required
Yes
Required Education
High School Diploma/GED
Type
Regular Full-Time

Overview

Titan Security Group is a leading privately-held provider of security services and security-related technology solutions serving the Chicagoland area – our home town.  Titan Security Group is looking for an Operations Manager to join our team in Downers Grove!  We are in one of the fastest growing industries, operating in a highly entrepreneurial environment, and searching for great talent.

 

Job Summary: 

The Operations Manager reports to the Director of Portfolio Management and is primarily responsible for supervising the day to day security operations of Titan Security. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff.

Responsibilities include but are not limited to:

Responsibilities

  • Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam.
  • Responsible for the recruitment and ongoing development of the workforce.
  • Perform direct recruiting and sourcing activities for open positions.
  • Assist Director of Portfolio Management with annual training requirements for all staff.
  • Build, improve and maintain effective relationships with both client and employees.
  • Report all operational matters directly to the Director of Portfolio Management and/or members of senior management.
  • Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
  • Handle any escalated security issues or emergency situations appropriately
  • Conduct annual reviews on site staff and Field Supervisors.
  • Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
  • Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.
  • Coordinates and documents performance tracking of all staff personnel
  • Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary
  • Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals
  • Supports Director of Portfolio Management and HR in hiring, training and on-boarding
  • Explain company personnel policies, benefits, and procedures to all staff and job applicants
  • Compile and prepare reports and documents pertaining to personnel activities and account trends
  • Prepare correspondence and memos as needed
  • Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
  • Stays current on federal, state guidelines relative our services
  • Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
  • Flexible schedule to meet the needs of the business which includes weekends and evenings.
  • Other duties as assigned

 

Qualifications

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.

Must be at least 21 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

Physical Demands: Standard office environment. 

Salary & Benefits: Compensation is between $40,000 - $50,000 based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

 

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