Residential Staff Site Supervisor - Mornings

Job Location US-IL-Chicago
ID
2018-2219
Eligibility to Work in the U.S. Required
Yes
Required Education
High School Diploma/GED
Type
Regular Full-Time

Overview

Titan Security Group is currently recruiting for a Residential Staff Site Supervisor position at a residential property located in Streeterville – area of Chicago.

 

Titan Security Group is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries today!  Residential Staff Site Supervisor responsibilities include, but are not limited to:

Responsibilities

  • Supervise the day to day operations of a door staff or customer service desk, including working an assigned post, if applicable. 
  • Manage a team of door staff professionals, including participation in hiring/selection, training, coaching, development and support.
  • Ensure the location is provided with high quality door staff, security, and customer service to protect people and property.
  • Build, improve, and maintain effective relationships with both the client and the staff.
  • Coordinate necessary support services with the Titan office to effectively manage the site and meet or exceed client expectations for excellent customer service.  Take a proactive role in communicating with client and meeting their needs: meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete client satisfaction.
  • Ensure all required reporting and contract compliance requirements are met.
  • Handle all escalated security issues or emergency situations appropriately.
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.).
  • Provide the basis of a great work environment by treating all staff members with respect.
  • Effectively and accurately post all pertinent notices and communications to staff.
  • Coordinate and/or conduct site-specific on-the-job training, client–specific training and annual refresher training for staff as requested.
  • Reconcile and review logs, shift responsibilities, patrol round information, and incident reports prior to submitting to the client and Titan management.
  • Assist Titan management in the development and maintainence of operational procedures and post orders that are always available for emergency reference by staff.
  • Lead by example by completing all assigned door staff duties relevant to the location.
  • Other duties as assigned.

Qualifications

Education and/or Experience:  High School diploma or general education degree (GED) and 5 years prior satisfactory employment as a door staff professional or in a customer service position.  

Must be at least 25 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements. 

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

Physical Demands:  The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather. 

Salary & Benefits: Compensation is between $17.25 and $17.75 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.

 EOE/M/F/D/V

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