Security Shift Supervisor - Chicago Loop - Swing Shift

US-IL-Chicago
ID
2017-2189
Eligibility to Work in the U.S. Required
Yes
Required Education
High School Diploma/GED
Type
Full-Time

Overview

Titan Security is currently recruiting for Full Time Unarmed Security Shift Supervisors to work at a Commercal High Rise attraction located Chicago's Loop. 

 

Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing!  Join a leading company in one of the fastest growing industries.  Unarmed Security Shift Supervisor duties and responsibilities include, but are not limited to:

Responsibilities

  • Take ownership of all Titan activities at the location and provide guidance to security staff
  • Required to attend periodic staff meetings and on-going supervisory training
  • Work with Titan’s account manager to supervise day-to-day operations of all Titan officers
  • Manage a team of security officers, including participating in hiring /selection, scheduling, payroll, training, coaching, development and support
  • Build, improve, and maintain effective relationships with both client and employees
  • Provide the basis of a great work environment by treating staff with respect
  • Understand duties and responsibilities of all positions -- act as a relief officer for all positions
  • Execute policies and procedures received from Titan’s account manager or client contacts
  • Oversee and direct activities of all security officers assigned to the location
  • Oversee OJT training completed by new hires and Titan’s training officer
  • Complete Training Accountability reports timely
  • Attend and participate in quarterly training sessions for all permanent officers
  • Respond to any security-related or emergent incidents and take proper action in accordance with procedures; complete clear and accurate incident-related documentation
  • Write reports completed for incidents or irregularities such as equipment or property damage, theft, trespassing, etc.;  Assist and review reports written by security officers
  • Respond to calls for assistance without unnecessary delay; provide proper feedback or guidance
  • Ensure Titan’s handbook and policies and procedures are being followed at all times by all security officers assigned to the location
  • Actively complete uniform inspections of officers to ensure adherence to location and Titan uniform policies and expectations
  • Document infractions of company policy by any security officers, specifically uniforms, personal cell phone use, and attendance
  • Take appropriate disciplinary action with security officers, as required - coordinate all employee actions with Titan’s account manager
  • Assure that employee grievances are heard and resolved (with assistance from the Titan Management, as required)
  • Complete audits of the tour system daily to ensure patrols are done timely and accurately
  • Complete weekly audits of security equipment and assess maintenance or replacement needs
  • Maintain standards for security equipment, access-control and monitoring system
  • Maintain working inventory of portable radios
  • Complete location Opening/Closing procedures including signage placement in a timely manner
  • Complete roll-call briefings as instructed
  • Complete daily activity reports for each shift
  • Ensure all required reporting and contract compliance requirements are met
  • Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to client or account manager and coordinate preliminary investigations
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
  • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
  • Assist Titan’s account manager whenever possible
  • Other duties as assigned

Qualifications

Education and/or Experience:  High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience.  Must be at least 21 years of age.

Certificates, Licenses, Registrations:Valid PERC, driver’s license as applicable.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Other Qualifications:Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Able to multi-task job-related duties as assigned. Expected to have the flexibility to use any benefit days or paid-time-off during off-peak times. Able to fill all shift supervisor schedules and complete cross-training, as directed. Able to accept a fluctuating schedule per week and accept shift supervisor assignments at varying shift times, as needed. Able to respond, hold-over, or fill any supervisor schedule as needed - able to be on-call, if necessary and respond to Titan voice messages within 30 minutes. Able to stand outdoors for long periods of time in all weather environments.

Physical Demands: The physical demands are based on the location and contractual requirements and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand, sit, and walk for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned location; be able to perform assigned duties regardless of inclement weather. 

Salary & Benefits: Compensation is $14.00 to $16.00 per hour based on experience, plus paid time off, group medical and dental benefits, 2x paid holidays, and retirement benefits.  Skills-enhancing training and opportunities for career growth and promotion.

 

EOE/M/F/D/V

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