Customer Service Representative - Chicago Loop - Day Shift

Chicago
ID
2017-2106
Eligibility to Work in the U.S. Required
Yes
Required Education
High School Diploma/GED
Type
Regular Full-Time

Overview

Titan Security is currently recruiting for a Customer Service Representative to work at a Commercial Office Building located in the Central Business District.

Started in 1977, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing!  the Join a leading company in one of the fastest growing industries. 

Customer Service Representative responsibilities include, but are not limited to:

Responsibilities

  • Greet and assist tenants and visitors, in a friendly and efficient manner, leaving a positive first impression.
  • Take ownership of the lobby area to ensure cleanliness and comfort of tenants and visitors
  • Act as a primary resource for tenant and visitor inquiries regarding building related questions.
  • Answer internal/external calls and redirect calls to appropriate tenant contact or department
  • Assist with deliveries of meals, packages, etc.
  • Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
  • Identify all tenants and/or visitors upon arrival.
  • Ensure visitors and vendors are properly signed in prior to accessing the building.
  • Monitor security cameras that are within the facility.
  • Respond to incidents including property emergencies.
  • Ability to stand/sit/walk for extended periods of time.
  • Maintain clear, accurate logs pertaining to people or property including packages.
  • Provide excellent Customer Service to all parties encountered while on duty.
  • Provide assistance with administrative duties and special projects as needed.

Qualifications

Education and/or Experience:  High School diploma or general education degree (GED) and 2 years prior satisfactory employment in a front desk/customer service role or directly related experience.  Must be at least 20 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements. 

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you.

 

Physical Demands:  The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; 

 

Salary & Benefits: Compensation is between $13.00 and $16.00 per hour based on experience, plus paid time off and paid holidays.We are offering a signing bonus of $250.00 with this position. The bonus will be paid in one lump sum in a separate check once you have been employed with Titan for 6 months. Benefits are provided by the local 25 S.E.I.U Welfare Fund. Under this plan, you have health coverage through Union Health Service, Inc(UHS). As long as you are under the care of a Union Health Service physician, you have 100% coverage of expenses at no cost to you.  Disability and dental benefits are provided and eye care is also available. To obtain initial eligibility you must first have ten(10) months of contributions made on your behalf. Skills-enhancing training at no-cost to you and opportunities for career grown and promotion from within are available.  

 

EOE/M/F/D/V

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