Operations Manager - Chicago - Day Shift

Eligibility to Work in the U.S. Required
Required Education
Associates Degree
Regular Full-Time




Titan Security is currently recruiting for an Operations Manager to work out our downtown Chicago offices.  Started in 1977, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries.  The Operation Manager’s responsibilities include, but are not limited to:





  • Build, improve, and maintain effective relationships with both client and employees.

  • Report all operational matters directly to the Vice President of Portfolio Management and/or members of senior management.

  • Assist in the supervision and management of a team of security officers, including scheduling, payroll, training, coaching, development and support.

  • Respond to security officer's call-off's, tardiness, and emergencies in order to maintain contractual obligations are met with all clients. 

  • Oversee the placement and training of all security officers in coordination with Titan’s Account Managers.

  • Establish, maintain and review schedules.

  • Ensure that all client site schedules are filled with properly qualified and approved personnel.

  • Maintain and coordinate scheduling of all special event and additional coverage requests.

  • Verify officer check in and check out times utilizing our electronic scheduling platform.

  • Attend and participate in weekly operational meetings.

  • Collect, track, and generate various reports of weekly operational statistics.

  • Manage employee time-off requests within processes.

  • Maintain the integrity of the HRIS system and employee database.

  • Update employee records real time in the HRIS system.

  • Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide excellent customer service.

  • Provide the basis of great working environments by treating staff with respect.

  • Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of all additional and emergency post instructions that are called for by our clients.

  • Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.

  • Provide excellent Customer Service to all parties encountered while on duty.

  • Other duties as assigned.

  • Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

  • Having any, or a combination of the above listed attributes may increase your chances of selection



Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.

Must be at least 21 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC, including state accredited training requirements.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

Physical Demands: Standard office environment. 

Salary & Benefits: Competitive compensation  based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion.




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